7-Day Return Window
We want you to be fully satisfied with your purchase. You can request a return or exchange for eligible products within **7 days** of delivery.
Please note: No return or refund requests will be accepted after the 7-day return window has expired.
Unboxing Video Requirement
IMPORTANT: In the event that you receive a wrong package, wrong product, damaged item, or missing contents, an **unboxing video is mandatory**.
The video must be uncut, showing the package labels clearly and the opening of the package from start to finish. Without a valid unboxing video, we will not be able to process returns or refunds for wrong packages.
Return Conditions
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
Please contact our support team at **support@zoberry.in** or through our contact page with your order details, reason for return, and the required unboxing video.